Order Cancellation Policy

At MLegacy Shop we understand that circumstances can change, and sometimes you may need to cancel your order. We strive to make this process as simple and straightforward as possible for our customers. Here's what you need to know about cancelling your order:

Cancellation Window: You can cancel your order within 24 hours of placing it. We process orders quickly to ensure prompt delivery, so please contact us as soon as possible if you wish to cancel.

How to Cancel: To cancel your order, please reach out to our customer support team via email or phone. Provide your order number and the reason for cancellation, and we'll take care of the rest or you’ll be provided with a link for you to fill the form.

Refund Process: If your order is cancelled within the specified timeframe, you will receive a full refund to your original payment method excluding taxes and VAT charges as it automatically goes to their designated institutions. Refunds typically take 5 business days to process and may vary depending on your bank or financial institution.

Late Cancellations: Unfortunately, we are unable to cancel orders that have already been processed or shipped. If you attempt to cancel an order after this stage, you may still return the items according to our refund policy.

Special Circumstances: In certain situations, such as product unavailability or unexpected delays, we reserve the right to cancel orders on your behalf. Rest assured, we will notify you promptly and provide alternative solutions or a full refund.

Questions or Concerns: If you have any questions or concerns about our cancellation policy, please don't hesitate to contact us. Our friendly customer support team is here to assist you every step of the way.

We value your understanding and cooperation in adhering to our cancellation policy. Thank you for choosing Clever Waters and we look forward to serving you again soon!